Kifinti helps organizations implement solutions that help manage, govern, support service management processes and operations. Our solutions provide clients with end-to-end management of all processes and activities within an ITILv3 framework but also for other non-IT service delivery organizations like Customer Service, HR, Facilities, and Case Management.
Our approach goes beyond the tracking activities associated with the request, Incident, Change etc. but also involves the business as part of the service delivery model to include such activities as approvals, confirmation of resolution and customer satification feedback into the delivery process.
