Customer Service Software
Maximize the value of every customer engagement with FrontRange Customer Service software, the smarter, more efficient way to support and retain your clients.
Unlike point solutions and add-ons to large customer relationship management systems, FrontRange Customer Service focuses on an integrated service, sales, marketing, multi channel application with complete voice enablement .
Why FrontRange Customer Service Software? 
- The only true multi-channel solution, including full contact center telephony support
- Integrated knowledge management out of the box provides consistent responses and lower training requirements
- Create, track, escalate and resolve customer service requests for healthier customer service workflow
- Service clients through various communication channels, such as, voice, web and email
- Automate business workflows to ensure consistent case management
- Manage case activities across divisions for knowledge sharing
- Cross-sell / Up-sell products and services to gain additional wallet share
- Keep cost and risk low through real-time customer service dashboards and analysis
- Provide a single source of all customer data
Aberdeen Providing a 360Customer View
Aberdeen Report Delivering Customer Service via Contact Center and the Web
FRS Customer Service WhitePaper First Contact Resolution
SupportIndustry FrontRange Tools and Technologies To Maximize Your Support Center’s Potential
FrontRange Product Demos
FrontRange Customer Service Cases Video
FrontRange Customer Service Routing Video
FrontRange Customer Service After Hours Video
FrontRange Customer Service Up-Selling Video
Are you considering Frontrange Customer Service software as your help desk solution? Let the Kifinti Solutions expert team help you. We can leverage our many successful implementations to help make your project a success. Ask about a free product evaluation.
