FrontRange ITSM, help desk software from FrontRange Solutions, the creators of the world-class HEAT help desk solution, was created to meet all of the Information Technology Infrastructure Library (ITIL) best practices.
FrontRange ITSM is part of a new generation of IT Service Management solutions that will allow your
organization to meet the growing demands of today’s IT-based business requirements.
Learn about the latest version of ITSM and about SMA services to help you upgrade your System.
KEY FEATURES OF ITSM SOFTWARE:
- Incident Management, including help desk best practices to easily categorize issues and automate workflow. A real-time, customizable dashboard capability is built-in to the product.
- Problem Management, including processes for root-cause analysis that will help you minimize the impact of problems.
- Change Management, to ensure that you have and can manage standards and procedures for making changes and supporting your customers.
- Release Management, allowing you to design and implement procedures to distribute releases and communicate changes with your IT staff and customers.
- Availability Management, including a real-time dashboard to provide information on configuration and services availability.
- Configuration Management, helps you identify configuration items and provides reports on requests for change (RFCs). You can also view the status of IT assets and their relationship to incidents in real-time.
- Service Level Management, which allows you to maintain and improve IT services through agreements with your customers. You also have the ability to define and manage service catalogs.
- Self Service Management, allows your customers to view the status of their issues and submit new issues over the web. This improves the overall operation of the service management department and enhances customer service.
- Knowledge Management, provides an important capability to your IT support staff and your customers. Support staff will be able to take advantage of solutions that are known to solve issues without researching them each time. Your customers will also be able to search for solutions over the web, which will reduce calls to the IT service desk.There are many benefits, both tangible and intangible, from implementing ITIL-based solutions such as FrontRange ITSM. It adds greater value than other solutions by giving you a flexible system based on Microsoft’s .NET architecture.With FrontRange ITSM, you can meet ITIL standards with a phased approach based on your business and customer requirements. FrontRange Products Demo
Are you considering Frontrange ITSM software as your IT Service Management solution? Let the Kifinti Solutions expert team help you. We can leverage our many successful implementations to help make your project a success. Ask about a free product demo.
