Bright Pattern provides the simplest and most powerful AI-powered omnichannel communication interaction platform for innovative IT teams. Bright Pattern offers true omnichannel with embedded AI that can be deployed quickly and tailored to any situation. Intelligently route clients to the right service and automate the IT service management process. Reach clients and send automated notifications through channels like voice, text, chat, email, video, messengers, and bots. Bright Pattern also allows CIOs and IT managers to measure and act on every interaction on every channel with its AI-powered omnichannel quality management. Bright Pattern’s platform is used globally in over 26 countries and is supported in 12 languages.
With the move to an increasing work from home workforce, now more than ever it is critical to get more out of your service management solution. Bright Pattern, with its omnichannel communication interaction platform, and Kifinti, with its deep service management knowledge, provide a perfect combination to help you get more out of your current solution and improve service delivery.
Bright Pattern’s AI-powered omnichannel communication interaction platform enables your service management solution to communicate on all voice and digital channels (chat/SMS/MMS/email/messengers) while providing advanced automation of incidents, problems, changes, requests and more. Our solution will dramatically improve the return on investment of your service management solution by enabling you to communicate on any channel and providing features such as automated password reset, automated incident creation and resolution, status updates, and notifications, voice self-service, and automated routing of all communications. Measure employee performance and customer satisfaction with advanced quality management features to improve every interaction and outcome.
CLOUD-BASED CALL CENTER SOFTWARE
COST EFFICIENT CCAAS SOLUTION
Bright Pattern’s call center software is cloud-based and gives you all the functionality you want in your contact center software at a fraction of the cost of an on-premises solution.
There is no need to perform expensive upgrade tasks, as you automatically receive all new features and upgrades with no downtime or maintenance windows. This means that your call center is always up to date and that you always have the most advanced technology available.