Kifinti Wins Gold for Best Mid-Market Solution category 2012

Andrew Ketchabaw

Kifinti Solutions Inc. Announces Kifinti Wins Gold for Best Mid-Market Solution category for this year’s CDN Channel Elite Awards. Toronto, On – September 18, 2012 – Kifinti won Gold for the Best Mid-Market Solution and Bronze for Best Service Organization at the CDN Channel Elite Awards on September 11, 2012.     About Kifinti Solutions Inc. Kifinti, which means ‘How are you’ in Maltese is focused entirely on Service, Infrastructure & Security Management solutions. Our product partners, our methodology, our team and our strategy have all been chosen in support of this. Kifinti’s team has considerable experience offering solutions in public and private sector.All of Kifinti’s other product vendor relationships are in support of our strategy… Read More

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Heat Self Service

Andrew Ketchabaw

 With HEAT Self Service, employees or customers can submit service requests, create incident reports, subscribe to problems, or get status updates over the web. HEAT Self Service integrates out of the box with HEAT® Plus Knowledge providing web-based self help and access to the knowledge base to help reduce the “how-to” support requests. The powerful self service module lets customers access the problem-solving capabilities of the HEAT application from any web browser when issues arise—day or night.     Few things can slow down a support center like the daily flood of routine technical issues or system outages. Password resets, frequently asked questions and providing easy answers to rudimentary questions… Read More

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ITIL Foundation Version 3 class agenda and timelines

Andrew Ketchabaw

The ITIL Foundation course is an excellent “Introduction to ITIL” and shall prepare students for the LOYALIST (APMG) Foundation examination / certification. This class is ideal for Business or IT Professionals and Management. The ITIL Foundation certification is also a requirement for anyone interested in pursuing other ITIL certifications. Each student will have the opportunity to achieve their ITIL Foundation Certification from LOYALIST (APMG) at the end of this session. This training session will last 2½ days. The maximum number of students for the ITIL Foundation Training session is 15. Day 1 program Introduction to IT Service Management and ITIL ITIL history, OGC, LOYALIST (APMG), itSMF, the ITIL books, ITIL… Read More

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HEAT Help Desk Live Webinar

Andrew Ketchabaw

Come experience how HEAT Software can increase IT effectiveness, service productivity and customer satisfaction! Discover what comes “out-of-the-box” and HEAT’s latest software capabilities (HEAT 9.5.1, HSS 9.5, HPK 9.5). Please join Kifinti for this FREE webinar, where you can observe a LIVE HEAT demo and become introduced to the following HEAT value-added solutions: Customer self-service Web access for analysts Knowledge management Asset management Business process automation Voice integration Whether supporting customers, employees, vendors, and/or clients, HEAT is the ideal resource for superior, results-driven service & support. HEAT Software continues to excel in dynamic, help/service desk solutions for corporate customer service & HR departments, as well as successfully achieving technology management… Read More

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