IT service management (ITSM or IT services) is a discipline for managing information technology systems, philosophically centered on the customer’s perspective of IT’s contribution to the business. It focuses upon providing a framework to structure IT-related activities and the interactions of IT technical personnel with business customers and users.

ITSM is generally concerned with the “back office” or operational concerns of information technology management (sometimes known as operations architecture).

Are you considering an IT Service Management solution for your organizaton? Let the Kifinti Solutions expert team help you. We can leverage our many successful implementations and strong industry relationships to help make your project a success.

Ask about a free product evaluation.