HEAT ITSM Software
The Benefits of Alignment with ITIL Best Practices
HEAT ITSM software brings together a comprehensive set of service and lifecycle products designed to improve service levels and productivity, deliver best practices and standardization, and align IT to the delivery of business value. The HEAT ITSM modular, pre-integrated set of nine modules allows you to choose the functionality your business needs now, and add functionality in the future.
All HEAT IT service management software modules share a common architectural platform, including a reporting and analytics dashboard, business processing automation, multi-tenant data structure and integration platform, and a next generation customization platform to extend the solution capabilities based on unique business requirements.
The common platform approach reduces the complexity of the IT service management infrastructure, lowers total cost of ownership (TCO), and streamlines business processes. The HEAT Foundation architecture includes the HEAT Configuration Management Database (CMDB), ensuring that all IT business processes have direct access to the enterprise service model and shared IT asset repository.
The standards-based Foundation allows easy integration with similarly standard third party components, protecting your current investment in these components.
Considering a new model for business-aligned service management? Look no further – with HEAT ITSM, continual service improvement is a reality.
Are you considering HEAT Solutions® IT Service Management software as your help desk solution? Let the Kifinti Solutions expert team help you. We can leverage our many successful implementations to help make your project a success.
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