Ivanti Service Management (powered by HEAT) delivers an award-winning customer service and support solution for IT help desks, support centers and call centers.

A full-featured, out-of-the-box customer service, support call ticket and call logging solution, Ivanti Service Management enables corporate streamlining of employee and customer support interactions. This affordable, easy-to-use, practical solution helps you gain control of your service and support issues and resolve them quickly and efficiently.

Kifinti, the #1 Canadian Ivanti Solutions Provider, can help you determine your Ivanti product requirements. In addition, Kifinti’s technical team offers Ivanti services such as implementations, upgrades, customizations and training.

Enhance your HEAT or ITSM reporting with Kifinti Service Management Reports for HEAT or ITSM. Developed over time, and continually updated using industry best practices by our team of experts, Kifinti Service Management Reports for HEAT or ITSM can help your organization jumpstart your reporting requirements.

Kifinti Service Management Reports for HEAT or ITSM include 11 different operational reports along with 25 statistical reports all based on industry best practices.

Key features include:

  • 36 Best practice pre-built reports
  • Built with Crystal Reports the native HEAT & ITSM Report Writer
  • Easy export to Excel, PDF, other formats
  • Fast, cost-effective deployment
  • Continually updated by our team of experts

Request a Demo or Quote.

Let our Service Management reports provide your organization a solid base for reporting, monitoring and analyzing IT support processes. Additionally, Kifinti can assist in creating customized reports for HEAT or ITSM software to complement those provided out-of-the-box in the toolkit and the ones that come with the HEAT and ITSM solution natively.

Are you considering Ivanti as your help desk solution? Let the Kifinti Solutions expert team help you. We can leverage our many successful implementations to help make your project a success. Ask about a free product evaluation.