SaaS² provides all the benefits of traditional ITSM SaaS applications while also adding incremental customer benefi ts, ranging from a complete solutions portfolio and greater customer control, to optimized Web 2.0 platforms and domain expert services.
The newest evolution in the marketplace, promulgated by HEAT Solutions, is Solutions-as-a-Service, which we refer to as SaaS². This model provides all of the traditional benefits offered by SaaS providers with some additional benefits that can include the following.
- Ability to operate in hybrid (premise and SaaS) environments
- Embedded best practices for increased standardization and consistency
- Ability to offer the full range of capabilities, from complete self administration and control by the user to 100% managed by the solution provider
Are you considering HEAT SaaS² software as your help desk solution? Let the Kifinti Solutions expert team help you. We can leverage our many successful implementations to help make your project a success. Ask about a free product evaluation.