Kifinti and the variety of Solutions we provide are broken out into several key areas:
Service Management – This is the automation of any of the Service Delivery process, ITIL, Helpdesk, Customer Service. We leverage many technologies in this space centered on the HEAT platform from HEAT Software.
Infrastructure Management – Infrastructure Management is all the technologies involved in management of the end state of your infrastructure and these would include Discovery, Remote Control, Software Distribution, OS Imaging / Deployment etc.
Asset / Configuration Management – Asset management is the complete management of your IT assets and will include the following:
- software asset management,
- hardware asset management,
- software license compliance,
- software utilization,
- contract management,
- evergreen programs,
Security – Security is an aspect of all technology for the purposes of our partnership we focus on Identity and Access Management, Access Governance, Compliance, Security Information, Log & Event Management (SIEM), Patch, Malware & Anti-Virus Management.
Contact Centre – ACD, CTI, Quality Montoring, Call Recording and Integration with Service Management tools.
- Service Catalog
- Project Portofllio Management
- Risk Management
- Case Management / Claims Management
The Kifinti Solutions team of expert consultants have been delivering Support Centre solutions since 1983 and have been helping customers implement ITIL processes since 1999. We work with leading industry vendors to deploy, customize and integrate their solutions with just about every known ITSM supporting technology from network management to Knowledge management to HR to ERP.