ITSM Release Management


The HEAT ITSM Release Management module delivers a proactive solution to plan, deploy, and manage releases to system users with precision and confidence. Release Management addresses the entire release cycle, increasing rollout visibility and quality. Powerful design and implementation features result in efficient packaging and automation for individual and mass changes to the infrastructure. Critical communication tools are built in to proactively manage customer expectations during release planning and rollout. The Release Management module also supports your internal IT controls and regulatory compliance efforts.


  • Reduce implementation costs and productivity loss
  • Reduce implementation time
  • Increase release visibility and customer awareness
  • Improve quality of hardware and software rollouts
  • Improve use of IT resources
  • Maximize IT efficiency
  • Manage releases with confidence


  • Best practices, custom & built-in — With powerful configuration options, you can customize a solution to your existing methodology or build processes around the included ITIL-aligned processes
  • Complete end-to-end management — Build and manage a comprehensive release strategy, create and track planning and development milestones
  • Reduced risk and uncertainty — Use built-in workflow and milestone tracking to ensure releases are carefully planned to mitigate risks to production systems
  • 360-degree view of change — Gain a complete view of every aspect of a release, technical and nontechnical
  • Support for regulatory requirements — Enhance your ability to enforce and prove compliance

Considering HEAT ISTM for your organization ? Let the Kifinti Solutions expert team help you. We can leverage our many successful implementations and our relationship with HEAT to help make your project a success. Ask about a free product evaluation.