HEAT Solutions® ITSM Service Catalog™ provides visibility into IT’s services offerings for the enterprise. Services in today’s technology environment begin and end on the fly – driving a need for agility, flexibility and immediacy. It was designed with multiple audiences in mind. Now you can provide your internal and external customers with a one-stop shop of all available goods and services, allow service providers to design approvals and fullfillment, and empower business owners to track service consumption, all from an intuitive interface.
HEAT Service Catalog is a Web-based shopping cart, which clearly outlines and defines all IT services. Users can order all service offerings directly online using the intuitive interface. All service requests then go through individually configurable approval processes – the initial request subsequently turns into an approved and documented order.
This standalone module integrates with HEAT ITSM and Service Level Management out-of-the-box, so you can deliver, measure, and tune your services to meet the changing needs of your business. If you are not already a HEAT ITSM user, you can plug HEAT Service Catalog into your existing service desk solution to maximize your technology investment.
- On-demand self-service for the Cloud representing an entitlement-based menu of service offerings for users
- Single point of interaction for IT Service requests
- Holistic picture of all services
- High performance and cost transparency for providers and users
- Less administrative effort due to lean, audit-proof processes
- Higher cost savings – up to 70% for service delivery
- Less administration through stream¬lined, revision-proof processes
- On-Demand Reporting and metrics
- Improved customer satisfaction
- Transparent view of all costs, including usage-based billing
- One click shopping – from service request to service delivery
- Transparency and cost control
- Fully automated and integrated process – from request to service delivery – with Desktop and Server Management
Are you considering HEAT Solutions® ITSM Service Catalog™ software as your help desk solution? Let the Kifinti Solutions expert team help you. We can leverage our many successful implementations to help make your project a success. Ask about a free product evaluation.